Luxembourg Institut of Health

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Mathieu Briquemont 

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The Luxembourg Institute of Health is a public research organization at the forefront of biomedical sciences. With its strong expertise in population health, oncology, infection and immunity as well as storage and handling of biological samples, its research activities impact on people’s health. 

Mathieu Briquemont, IT Specialist at LIH gives us full insight on the Institution's experience using PerformanceVision.

The initial objectives was delivering a good quality of service and after a couple of years positively using your solution, we realized that we should extend our traffic-based monitoring to application layers.

 

Why PerformanceVision ?

The initial objectives were to proactively monitor that our network infrastructure was delivering a good quality of service and plan the adequate capacity to keep our services running well. This was back in 2009.
After a couple of years positively using your solution, we realized that we should extend our traffic-based monitoring to application layers. This was started in 2013 with a refined list of objectives: our goals became to proactively monitor the experience of our users accessing the applications, and accelerate troubleshooting across applications and infrastructure teams. 

How we use Performance Vision ?

In addition, we use PerformanceVision’s transaction modules to monitor key applications such as: 

  • Odoo (OpenERP) 
  • Fileserver 
  • Database

 

PerformanceVision (PV) is integrated with our Nagios based monitoring system (« Eye of the Network ») to provide an instant view of the IT status to our helpdesk, and that it can receive alerts instantly if any degradation occurs. 

PerformanceVision has not only improved our IT on a day-to-day basis, but has also provided ways to improve our IT Operations management and the way it handles projects and changes. 

Results and ROI

The positive impacts progressively went beyond these initial objectives: PV helped us better manage

  • Our relationship to other departments who deploy their own applications
  • The response to security threats like Cryptolocker

The multiplication of PV’s uses within LIH explain and fully justify the extension of PerformanceVision’s coverage in our IT.