Splitpoint Solutions

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Brett Airey 

Technical Director

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Splitpoint Solutions operates as a network services company in South Africa. It focuses on the analysis, trouble-shooting, and ongoing performance management of network infrastructures and networked applications. The company provides edge network and WAN optimisation solutions.

An helicopter view.

Why PerformanceVision ?

The benefit of having a tool like PerformanceVision in place to deliver that service is to offer a much better reactivity and shortened resolution times: our engineers at any time know they will have an history, a baseline of the application’s performance, an helicopter view and an instant access to detailed troubleshooting data.

How we use PV

We see customers who hit a problem; either we get access to their tools, or they have nothing in place. We see situations of performance crisis going on for months before we arrive. Our number one goal is to enter and give a service: PerformanceVision is our way to remain at the customer’s service and offer an ongoing service.

 At Splitpoint, we are trouble-shooters.

They have a culture of customer satisfaction and offering good service.

Results and ROI

The customer benefited so much from the improved reactivity that they transformed this one-year contract into a long term service (5 years)!

It is nice to work with a solution which is evolving fast, providing new capabilities at a fast pace and the support we receive from the vendor is a first class service! We experienced different experience with companies which are larger, have many products and in the end do not offer a sufficient reactivity, transparency and ability to respond to our requests.