The very first step in problem solving consists in gathering enough information to investigate the case efficiently.
The initial information usually available to analysts is incomplete: it often contains far too little objective data on the degradation or error.
Performance Vision permanently collects objective measurements on 100% of the transactions conducted by users to all the applications. This data gets summarized in instant-read dashboards for analysts to understand all five of the W questions: What happened? Who was involved? Where it took place? When? Why?
Who is impacted?
Within one click, analysts get a view of which servers and users experience have a degraded performance and of where to look for the root cause. Screenshot of top servers and user locations.
For which transactions?
What were users doing? Performance Vision keeps track of all user activities and reports back all the network flows as well as the application transactions. This way an analyst can identify the specific transactions impacted during the degradations to provide an accurate and precise feedback to the application team.